Jaclynn Robinson's Top 5 CliftonStrengths are Achiever, Strategic, Maximizer, Positivity and Relator.
Sometimes you have to more step into their reality and empathize and learn a new way to offer assistance without them feeling like they're being treated like a child.
The Take Away Empathy is important for us as designers and particularly for design thinkers because it allows us to truly understand and uncover the latent needs and emotions of the people we are designing for.