Brand Dell Laptop Type Standard non-convertible laptop This laptop features a clamshell-only design, without ability to convert itself into a tablet.
Saying they felt the problem was due to wear-and-tear so they would not honor the service agreement.
A word about Windows 10S, installed by default on this reference.
The customer service was very evasive and seemed to just want me to buy a service plan.
Only select business users need the Professional edition.
This is the kind of roller coaster ride full of games and deceit you may be in for.