When I contacted the customer service, the agent named Rachelle informed me that she would order a replacement copy which would be shipped in approximately 3 weeks.
Sometimes it can take months.
So, back at the parcel section, I gave the parcel notice to the guy and he looked for my package on the shelf near the door.
How fast was that, right? The refund got credited back to me that same day.
I've been trying for several weeks to get either the correct book or a refund, to no avail.
The book we did receive came damaged because they put it into a to small package.